Pricing

Penguin Translator team pricing is designed for simplicity and scalability. Most teams choose the Premium plan ($19.99/month) which includes shared translation history, priority processing, document translation, and API access (coming soon). All team members share one quota pool and billing cycle, making administration effortless.

Start with the Free plan to test the service, then upgrade to Pro or Premium when ready. Need custom features like SSO, custom contracts, or dedicated support? Contact us via About & Contact for custom pricing.

All paid plans bill in USD through Stripe. During checkout you can add VAT, GST, or tax IDs so invoices show the right country codes and reverse-charge notes. Download every invoice or receipt from the billing portal, and you'll see prorated adjustments when you change plans mid-cycle.

Note: Add tax details during checkout; retroactive edits require a support ticket and may delay compliance receipts.

Downgrades never claw back what you already paid. When you switch tiers, your current billing period stays active until its scheduled renewal date, so your team keeps Premium features until that moment. The next invoice (or lack of one) reflects the lower pricing tier.

Plan to export shared glossaries or API keys before the downgrade effective date, because those advanced capabilities switch off right after renewal. Full behavior is detailed in the terms of service.

Every plan includes both a per-minute burst limit (for rapid requests) and a per-day quota (total daily allowance). Free: 50 translations/day, 10/minute. Pro: 500 translations/day, 30/minute. Premium: 1,500 translations/day, 30/minute. Minute limits reset every 60 seconds automatically, while daily quotas reset at midnight.

Monitor your usage in real-time with the quota widget on the homepage. For large batches, space requests slightly to avoid hitting the minute limit. Pro and Premium plans offer priority processing, so your translations complete faster even during peak times.

A translation request is any action that engages the translation engine, regardless of interface.

• Clicking Translate in the app.
• Replaying a saved history entry.
• Calling the API with new text.

Manual retries you trigger count again, but automatic network retries do not. Copying past results or exporting history stays free.

Tip: Bundle related sentences (up to the character limit) to minimize how many requests you spend each day.

Caching speeds up repeat translations but does not waive pricing rules. When we serve a cached response, the original request already consumed quota, so the subsequent hit reuses the output without charging you twice. If the cache expires or the source text changes, we process it again and deduct a fresh request.

Your browser cache works similarly—it improves speed, yet quota always reflects real processing.

Payment credentials never touch Penguin Translator servers. All card data flows directly to Stripe, our secure payment provider, and we only store masked card brand, expiry, and invoice history—all encrypted.

Premium workspaces can require multi-factor authentication before anyone views billing screens, keeping finance data safe even if an account is compromised.

Deleting your personal account wipes profile details, translation history, and saved preferences immediately.

Billing metadata follows different retention: Stripe keeps invoices for tax compliance, and we retain minimal plan identifiers for up to 90 days after account closure. If you close a paid workspace, quotas disappear right away and any remaining prepaid time is handled under our refund policy: contact support within 30 days of cancellation for a prorated refund. Review the terms for full closure language.

Translation data: We don't store your actual translated texts permanently. On the Free plan, translations stay in your browser only. On Pro and Premium, synchronized history is stored in encrypted cloud storage and automatically deleted after 90 days of inactivity. We only keep minimal analytics (timestamps, request counts, anonymized identifiers) for quota management—never your text content.

Billing records: Our payment provider retains invoices and payment records for legally required periods (typically 7-10 years for tax compliance). We store minimal billing metadata (plan type, subscription status) for up to 90 days after account closure. See our privacy policy for complete details. This privacy-first approach sets us apart from competitors.

Copy limits scale with plan tier. Free supports up to 1,000 characters per submission, Pro increases the cap to 10,000, and Premium reaches 50,000 including extracted text from PDF or DOCX uploads.

The composer shows a live counter beneath the text area so you can trim or split content before sending. For longer documents, break them into logical sections—each translation still lands in history so you can stitch the full piece together.

API usage currently ships with Premium workspaces (beta). Each API call counts as one translation request and respects the same per-minute and per-day quotas as the UI. Authenticate with your API token and follow the published rate limit shown in settings; exceeding it returns a rate limit error.

Implement retry logic, caching, and batching to stay efficient. Need higher throughput or dedicated resources? Reach out through About & Contact for a custom add-on.

30-day money-back guarantee: If Penguin Translator doesn't meet your needs, request a full refund within 30 days of purchase—no questions asked. We'll process the refund to your original payment method within 5-7 business days.

Cancel anytime: You can cancel your subscription at any time from your account settings or the Stripe billing portal. Cancellation stops auto-renewal but keeps your paid features active until the end of your current billing period, so you can finish your projects without interruption.

Pro tip: Cancel at least 48 hours before renewal to ensure clean invoice processing. Full details in our terms of service.

Minute limit errors mean the burst ceiling fired. Wait 60 seconds—the window resets automatically—then retry. If it happens often, stagger large jobs or distribute them across teammates so each session uses its own buffer.

Check the quota widget for which metric is tightest. If integrations are re-sending the same text, audit logs in history will show duplicates. Still blocked? Upgrade on the pricing plans page or send timestamps to support so we can investigate.